Refund & Return Policy

Last Updated: July 2026

Refund & Return Policy

At Sellgrin LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return for eligible products within 30 days of receiving your order.

To qualify for a return, items should generally:

• Be unused and in their original condition

• Include original packaging, accessories, and documentation (if applicable)

• Not show signs of misuse, damage, or alteration

Certain products may have different return requirements depending on the manufacturer or supplier.

Non-Returnable Items

For health, hygiene, safety, or product-specific reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

• Personal care products

• Opened hygiene items

• Customized or personalized products

• Gift cards

• Downloadable digital products

• Clearance or final sale items (where indicated)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we may request:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review the information and work toward an appropriate resolution.

Return Process

To initiate a return:

1. Contact our customer support team.

2. Include your order number and reason for the return.

3. Wait for return instructions before sending any item back.

4. Securely package the item using its original packaging whenever possible.

5. Ship the item according to the instructions provided.

Returns sent without prior authorization may experience processing delays.

Refunds

After the returned item is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout.

Depending on your payment provider or financial institution, it may take 5–10 business days for the refunded amount to appear in your account.

Return Shipping Costs

Unless the return is due to our error (such as an incorrect, damaged, or defective item), customers are generally responsible for return shipping costs.

Original shipping charges, if any, are typically non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If your order cannot be canceled, you may still be eligible for a return after delivery in accordance with this policy.

Exchanges

If you receive a damaged or defective product, we may offer a replacement or another appropriate resolution, depending on product availability.

Refund Exceptions

Refunds may be refused if:

• The returned item does not meet the eligibility requirements.

• The product shows signs of misuse, damage, or excessive wear after delivery.

• Required components or accessories are missing.

Contact Us

If you have any questions about returns or refunds, please contact us.

Sellgrin LLC

Website: https://sellgrinco.com

Email: support@sellgrinco.com

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (U.S. Business Hours)